Privacy Policy

PT. Virtual Indonesia Prima is committed to protecting the privacy of visitors and Users. The following Privacy Policy outlines the ways in which PT. Virtual Indonesia Prima (hereinafter referred to as "PlayPay", "Milik Kami" or "Kami") collect, use, disclose and manage your personal information with us www.playpay.id website ("Website"), our mobile applications ("Apps") and services as per our request ("Service"). Please review carefully so that You understand our privacy practices and PLAYPAY is a data controller of Your personal information.

If You have any questions about this Privacy Policy, please contact us at info@playpay.id or please contact our call center at +62 856-4299-0808.

DEFINITION

  • The User
    is someone who has registered and registered with PLAYPAY for use or potential use of the Service.

INFORMATION THAT PLAYPAY COLLECT

  1. Account information
    We collect Your information when creating or updating Your PLAYPAY account; Such as: name, e-mail, and cell phone number.
  2. Your Location
    When using an application PLAYPAY via Your mobile device, we can track the geographic location information to fulfill Your orders.
    You can not use the Application PLAYPAY if Your location is not tracked, and this will affect the functionality available to You.
  3. Usage information
    We collect information about how You interact with our Services, including information, such as: date and time of access, features, pages You see, crashes and other system activities.
  4. Technical Data
    When You use our application, we are also processing technical data, such as: IP address, Device ID, information about the device, model,settings, and the operating system of Your mobile device.

PLAYPAY uses the information it collects for the purpose of:

  • Providing our services to You, maintaining, personalizing and improving our products.
  • Create and Manage Your account, this includes using your telephone number or email address to verify Your identity.
  • Showing Playpay Corner information near You, We use Your location to allow you to see the closest Playpay Corner in Your area.
  • Research and Development.
    PlayPay uses your personal information for testing, research, analysis and development of our products.
  • Communication from PLAYPAY
    PLAYPAY uses Your contact information to communicate with You about Your activities, services, accounts.
  • Security
    We may deactivate Your account if we suspect that You are using our Application or Website to commit fraudulent or illegal acts or if You violate our Terms of Use.
  • Monitor and Improve our customer service responses.
  • Send notifications to Your mobile about the current order status. If You don't want to receive notifications, You can change them through the settings page of Your mobile device.

WHAT IS OUR LEGAL BASIS FOR PROCESSING DATA

We will only collect and process personal data about You where we have a legal basis, including complying with legal obligations, approvals (where You have given permission to receive marketing updates and emails) and "legitimate interests".

We can process Your personal data for the purposes of our legitimate interests provided that such processing will not exceed Your rights and freedoms. For example, we can process Your personal data to:

  • Protect You, us, or others from threats (such as security threats or fraud).
  • Activate or manage our business, such as for quality control, consolidated reporting, and customer service.
  • Manage company transactions, such as mergers or acquisitions.
  • Understand and improve business relationships in general.
Where we rely on Your consent to process personal data. You have the right to withdraw or reject this agreement at any time and depend on legitimate interests.

You can opt out at any time. You can also stop all information gathering by uninstalling the Application. You can use the standard uninstall process as available for Your mobile device.

HOW LONG PLAYPAY SAVE YOUR PERSONAL INFORMATION

We will generally store Your personal information until You deactivate Your PLAYPAY account. If You want to deactivate PLAYPAY account or request that we no longer use Your information to provide services to You, please contact us at info@playpay.id, After deleting Your account, we will anonymize Your data, unless this data is required to comply with obligations law or resolve disputes.

HOW DOES PLAYPAY PROTECT PERSONAL INFORMATION

PLAYPAY has taken appropriate technical and organized security measures to protect Your personal information in our protection and control of unauthorized access, use, modification and disclosure of data. For example, we use standard, industry-wide, commercially sound security practices such as encryption, firewalls, and SSL (Secure Socket Layer) and physical protection at data storage locations. However, as effective as encryption technology, there is no impenetrable security system. We cannot guarantee the security of our database and also cannot guarantee that the information You provide will not be intercepted when sent to us via the Internet. Every transmission of information by You to PLAYPAY is at Your own risk. We advise You not to reveal Your password to anyone.

HOW DO I CONTACT PLAYPAY

Questions about how we treat personal information?
Please contact our Call Center via +62 85642990808 or email at info@playpay.id.